Length of processing time for your refund will vary. Refunds or exchanges can be made within 60 days of your purchase. Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase. Please feel free to reach out directly if you need anything upon receipt. If you ever need anything in the future, please be sure to reach out to us! Great customer service. My less than a year old lenses are both delaminating. The Fuse lens colors are vibrant, and they carry quite a few lenses that are very good cross-references to Oakley colors. I love everything about Fuse replacement lenses!!! I was trying to communicate with a lady named Danniele, about an order and the shipping procedure and the answers I was receiving were like automated from a robot. Fuse Lenses monitors return activity for abuse and reserves the right to limit returns or exchanges. Fuse Frames - Fuse Lenses We have two options for our Polarized lenses. Average Fuse Lenses Customer Service Representative hourly pay in the United States is approximately $26.53, which is 79% above the national average. They only want the money. Thank you for saving my favourite sunglasses :). Our lenses will fit your frames! Fuse explained how easy it to change the lenses with a video and it was very easy IRL. And they stood up to the hit like a champ. 50% Off Fuse Lenses Coupon, Promo Codes - May 2023 - Giving Assistant They still fit fine. If you ship the order back with your own postage, those shipping fees will be non-refundable. Are they worth the cost? custom service. I apologize for any inconvenience. The quality of the lenses are great and you can't beat the price. 3rd pair of lenses purchased. Ordering and deciding on color was a breeze. All returns and exchanges should be shipped to Fuse Lenses, 1678 N Belcher Rd, Clearwater FL 33765, United States. At this time, Now they look brand new. We will be more than happy to help. no purple or orange at all. I could have just been lucky, but you shouldnt have too much trouble either way. All lens purchases include a 60-day guarantee. Wow - nice effort. I will pass along your message. Just add the extra warranty to your cart, and we will add on another 1 year, 1 time replacement to your purchase. I'm totally dissatisified with this company and this process. Our custom lenses program cost includes the price of the lens and a $20 lab fee. We do warranty all of our lenses for minimum one year and can definitely get a new set sent out to you asap. Fuse lenses is an aftermarket lens company based in Clearwater, Florida. Would not recommend. This includes popular X-Metals like the Juliet and Romeo. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. California Residents: Click Here for Proposition 65 warning. Fuse Lenses has one of the largest selections of different colors and frames weve seen from an aftermarket lens company. Sent in glasses for custom lenses. Selecting a frame brings you to the lens color and coating options. If you are unhappy with your prescription lenses, contact us for help. Our lenses arrive on your doorstep for free on all orders $50+ and free 2-day US shipping (no weekends) for orders $100+ Yes, our lenses are made for easy self-install. If you have a screenshot of your responses that never came through to us that you can send to me, I will be happy to look into why it never came through our system. Are they worth the cost? The worst customer service I have ever faced. They quickly again sent me a second replacement. The brand is always looking for adventurous athletes to partner with. From the everyday to the extreme, we have lenses to meet your needs. It was definitely not a lack of wanting to help, it was just because we had never seen any of those responses you had mentioned. I am happy to hear that you loved the new lenses. I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. I received an apology and assurance that all haste would be given my order. Starting at $79.99. I expected I hear back when they crunched the numbers. Pick up a 4-ounce lens cleaner spray and a microfiber cloth/bag to clean your lenses on the go. Never a reply. It wasn't. AMP Color Enhancing Lenses now inPRESCRIPTION, Fuse PRO is3x Strongerthan other lenses, Your Script. I started with clean water then used a mild soap that I first diluted. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You will receive an RMA number once you have started a return or exchange. I was not expecting for my lenses to be this good. For prescription orders, we include a 60-day vision guarantee! And the base six curve in these particular frames (my Plasma/Ice pair) wasnt an issue for me personally. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. But for current Oakleys, you likely dont need to worry about Base Curvature. What are Fuse Lenses? Fuse Lenses issues refunds to the original payment method only. I am so sorry for the inconvenience. All lens purchases include a 60-day guarantee. Plus, every current frame in the Oakley sunglasses lineup. We do guarantee fit and would love to help get you the lenses you need! I ordered the wrong lenses, basically because I ordered too quickly -- didn't check the base tint, which was an amber I didn't like. You'll also get early access to our BIGGEST sale of the year! Yes, all Fuse Lenses block 100% of UVA and UVB rays, plus all UV rays up to 400nm. Join the largest online Oakley community and let us know in the thread below! Your order was ordered 3-years ago, which is out of warranty. Oakley Forum is the largest and most reliable platform for Oakley news, updates and any information you are looking for about Oakley sunglasses and other products. California Residents: Click Here for Proposition 65 warning. Unfortunately, prescription lenses are NOT covered for scratches or damage from misuse. It wasn't. When I. Starting at $79.99. You will receive an RMA number once you have started a return or exchange. If the product has been discontinued, you will be offered a replacement of the same or lesser value.. To start an exchange, contact us from ourHelp Center. They were super inexpensive and arrived quickly and as expected. Fuse offers the best replacement lenses for you brand of sunglasses. On top of that, we allow you to extend your standard warranty for another year! Made in the USA. My less than a year old lenses are both delaminating. Your favorite Fuse Lenses are available in 20+ customization options in the strongest of prescriptions. Or want to share your thoughts? I had several old classic sunglasses that needed new lenses. When new customers subscribe to the retailer's newsletter, news, discounts, and exclusive eyewear content will be sent straight to their inbox. They quickly helped me identify the right lenses and sent me the correct ones. Program, you understand that there are risks involved. *BONUS* Fuse +Plus lenses have a 1x replacement warranty for life. It goes against our guidelines to offer incentives for reviews. I got email from zach telling me to email my RX. Keep reading for our complete breakdown of these lenses and how they stood up to our tests! All opinions expressed herein do not necessarily reflect those of Oakley, Inc. Want instant exchange acces, no ads and tons of other benefits? We are not able to match our lenses to your Original lenses, nor include any original brand markings. The company was founded in 2011 by Brandon Dill and Jon Martino. For additional help, check out our Help Center, Each pair of Fuse Lenses are custom cut to order from our lab in Clearwater, FL, USA. Unfortunately, we are not able to modify our product declarations in order to lessen international customs charges. Support the site and become a premium member today! They emailed and asked for the Rx again. AMP Color Enhancing Lenses now inPRESCRIPTION, Fuse PRO is3x Strongerthan other lenses, Your Script. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. Custom Lenses (Concierge Service) Thank you again! If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. Thank you for your support and please feel free to reach out if you need anything in the future. I had to call and ask where the prepaid box I paid for was. 7-10 business days for us to receive your frames, 2-3 weeks for us to custom create and install your lenses, Then, just 3-5 more business days for you to receive everything back. Before I was spending $50+ on RayBan lenses when my glasses got scratched, but for just $30 and in half the time for shipping how can it get any better?. But we wanted to see how they compare to original lenses and if theyre worth your time. I did immediately. I ordered 2 high-end pairs to the U.K. (around $40 each pair) and they arrived within 10 days. And they offer Prescription, Polarized, Photochromic, and Clear lenses. We are thrilled to have been able to help you get your sunglasses back in working order again. The lenses are high quality, too. It wasn't. Warranty & Returns - Fuse Lenses Fuse custom cuts all lenses in their Clearwater, Florida lab and manufacturing facility. Have a wonderful rest of your week. It doesnt matter if something happens today, tomorrow, or 10 years from now -- They also offer Mirror and Non-Mirror coatings, which provide a reflective coating similar to Oakley Iridium. You ordered the standard Polarized lenses which do not come with the saltwater protective coating, like the Fuse +Plus option offers. How long does the program take? The fit was perfect for every pair of Oakleys I installed the Fuse lenses in. It looks like they've updated their warranty verbiage on their website to limit warranty claims to one year, but since it was still in paper print on my lenses as a one time replacement, regardless of time, they honored my request for a refund. Once your return is received, inspected, and approved, we will send an email to notify you that your refund is processing. For the lenses we received, almost all of the colors were spot on to their Oakley equivalents. I did not have to wait for them to receive the lenses before sending me the correct ones. Oakley Forum is NOT affiliated with Oakley, Inc. in any way, shape, or form. Just add the extra warranty to your cart, and we will add on another 1 year, 1-time replacement to your purchase.
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